@ozlin423 Answering calls is the most challenging job for someone with hearing loss. I wish text and email was an option for business but it is not. You may want to request a captioned telephone. You can do some research yourself by contacting CaptionCall.com and CapTel.com and ask if their phones will work with your company phone system. Not only do these phones provide captions, but a headset can be plugged into them and they work with Bluetooth. This may or may not work for you but it is worth trying.
Tony in Michigan