I would suggest Uninstall and make sure you install through Live Transcribe with their active help. Sometimes a program can be installed by clicking a connection obtained through a different source, and that can be a real problem. It actually happened to me the first time I tried to use it. I went to my cell provider (in my case, Target) and explained my dilemma, and tech helped me get it installed correctly.
Had a problem with another app installation, I believe it was DecibelX, and Best Buy geek helped me with that one.
It is Sometimes too easy to add things through sites that create problems with the effect, so I have help with others and make sure I am on exact site to do it.