Thank you for bringing this older conversation back. There's a lot of excellent information in the discussion. This is an issue that is bound to resurface fairly often because of the 'ah ha' moment someone with hearing loss experiences the first time they try telecoils with a hearing loop. It's hard to explain the emotions that surface when someone with hearing loss suddenly hears better with their hearing aids then they ever have before. The emotions include amazement at the clarity of hearing, but all too often include a different kind of amazement when one realizes they had not been told about this technology when they purchased those expensive hearing aids. As a long time member of HLAA, I have seen this magical moment many times. I've also seen the disappointment and pure frustration when a person has to say "I don't know if I have telecoils." It gets worse when they return to an HLAA meeting after going back to their provider only to say "My hearing aids don't have telecoils." It just doesn't make sense to NOT share this feature with customers who have come to you because they are frustrated by hearing loss. Yes, it takes time to teach and counsel, but isn't that what a helping professional does?