So so sad to hear- bummer. Resound factory was irksome to my audiologist drove her nuts- instead of replacing my resound I decided to do the repair- so worth it- now water repellant and working - hearing aids are 17 and 15 year old from resound - but customer service never responded back to me. Whole different ballgame there. Nano a over the counter mild to moderate is very customer based. Very honest too.