@allisonl I know how you feel. Looks like there are three pricing tiers which you probably saw. When I do it, I think I will do the $299 option, so $299 a month with the average case being closed I think in 2 months. I believe if they solve the case, you pay a $400 dollar bonus. It's not completely clear to me either but that's what I've gathered from it. So it might be around $1000 for a completed case.