Hi Jewel .... I've had a good relationship since I've been here, and in going through this, I've been very careful in filtering my wording of things. My last e-mail to them I mentioned that it had been 2-1/2 weeks since my fall and had so far heard nothing from them. I explained the danger, not just to me, but to the other older folks in this building, and that I felt one more week was adequate to fix it, or at least start the process. I told her about my 3 trips to the doctor, the x-rays, all the exams, and the horrible pain and not being able to do much of anything because of the concussion. I was trying to get them to "feel" like I did and do if this had happened to them. I thanked them for helping with this.
Well .... they started this week ... HOORAY! But, if it isn't done right, and that metal plate not cut off, I'll be back to them. But I figure I'd get more cooperation with honey than vinegar. I always try to be very nice, even when coating something unpleasant with chocolate!
I really don't expect any problems .... I never said the word "sue" but they got my drift.
abby