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What do you call it when person A tells you what person B will do, but person B doesn’t do it? This is part of our failing medical situation. For example, the medical office says, « We referred you to ENT. They will call you to set up an appointment. » No call arrives. Calling them fails. No appointments are available until March of 2027 and you are bleeding now. This kind of false promise is very common in the medical experience where I am. Is there a name for this problem?

We have learned to call the first part of the medical call « phone menu hell ». Everybody knows what that means. And when a complaint is met with an AI voice as response, we talk about « getting AI-ed.»

I think that talking accurately about the current medical experience and its wasting of our time is important in correctly identifying the problems and solving them. We need to name the problem better. Any ideas?

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Replies to "What do you call it when person A tells you what person B will do, but..."

@tatiana987 I haven't had that exact experience. But similar. Where A sets up tests or appointments, you go and they know nothing about it. I have also gone for tests, different places different times, then went back to A and they claimed they never got results. ( B says sent...A is losing them) or A never calls with negative results. It all comes down to they only care about $$$ and no I don't know the answer. I have been researching and taking care of myself. Most times I do best that way. This time was a little different and I really just wanted to know what I was dealing with.