Any tips on using Mayo Clinic app while there?

Posted by beekeeperj @beekeeperj, 4 days ago

I'm heading to Mayo and I've downloaded the app. I was told to keep checking it for appointment changes, etc.
does anyone know an easy way to open the app? Such as Face ID. I find it very difficult to enter a username and password on a tiny phone screen.

Interested in more discussions like this? Go to the Visiting Mayo Clinic Support Group.

Laurie, Volunteer Mentor | @roch | 3 days ago

@beekeeperj

Good questions. I am sure it will depend on the type of phone. I have an Android. My phone does not have facial recognition, but when I open the app, I can sign on using fingerprint recognition. It is a quick way to open without having to reenter your user ID and password.

You might also check your notification settings (under Account settings). If set up, you can receive email/text or both when you have new test results and appointment information.

If you have any questions about using Mayo Clinic Patient Portal or the Mayo Clinic app, you can call 877-858-0398, Monday through Friday.

altilla | @altilla | 3 days ago

I use facial recognition on my iPhone and iPad. If I remember correctly, the app asked if I wanted to use face recognition on the sign in page.

Colleen Young, Connect Director | @colleenyoung | 10 hours ago

@beekeeperj, you can call or visit Mayo Clinic Concierge Service for help with the Mayo Clinic app and patient portal. They can walk through it with you step by step.

Concierge services at Mayo Clinic in Rochester, Minnesota
https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services
Concierge Services desk
Mayo Building (lobby level, in the International Center)
Monday-Friday: 8 a.m. to 5 p.m. Central time
No appointment necessary

Concierge Services office
Kahler Building (subway level)
Monday-Friday: 8:30 a.m. to 4:00 p.m. Central time
No appointment necessary

By phone: 7 a.m. to 5 p.m. Central time, Monday-Friday: 507-538-8438

All the best with your time at Mayo Clinic.