@colleenyoung I'm disappointed in the Mayo Clinic!! I've had a truly discouraging situation with the Spine Center and Neurology. Despite my messages and telephone calls, it's taken the Spine Center almost a year to respond to a neurologist bouncing an issue back to them for "next steps" and then only through a department secretary telling me over the phone that the Spine Center doctors did not agree with the neurologist's suggestions. Certainly not the kind of care/service one expects from the Mayo Clinic!! To whom can I direct my complaint?