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MAC & Bronchiectasis | Last Active: 6 hours ago | Replies (161)
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Replies to "Over 150 hours on prior approvals etc. etc. Wow. Glad it went down to 20 hours..."
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Ironically, as I hit send on that message, we were notified that we needed another prior approval for a long-term med (it expired) fortunately think we solved it with 6 phone calls - we shall see.
Question- do they teach customer service reps to speak rapidly, or like they have a mouthful of chewing gum, intentionally so we get disgusted and give up? I had to ask 3 people today to speak distinctly or more slowly. To
Ironically, this only happens with call centers, not our local clinical or pharmacy staffs.