Things in Rochester have changed since COVID and not for the better. Yes ideally you would be assigned to an IM provider who would then look at everything and refer you out to any specialists you needed to see.. basically coordinate the care and then bring you back to go over everything once you had seen everyone. They do not do continued care like your home provider, only those initial assessments. You should have been provided a reason for the denial. Sometimes it can be insurance related or maybe paperwork wasn't what they needed.

Have you gone out online and signed up for a Mayo clinic account and obtained a mayo clinic ID number? If not, do that.

You can also ask your primary care at home to make specific referrals to the specialty you need to see. So lets say you know you have a cardiac concern or problem , have your provider send a referral to ancillary services for you to see cardiology. Once you see cardiology, you may be able to get an inhouse referral to general internal med from them, or at least referrals for other department based on what they feel you need. Dont give up, there are ways to work around the broken system.

There are also scheduling things that can play in. the calendars open up bits at a time and so when they say there are no appts , in a week there could be etc.. Biggest hurdle is getting your foot in the door. Once you do that , it gets easier. But there are a few tricks to getting your foot in the door , especially if they keep slamming the door on you! lol

Having said that, there are also other places to be seen. Depending on where you live and what is wrong Mayo may not be your best choice. Im a retired nurse and have done a ton of patient advocacy and we ourselves use Rochester because we are 4 hours away, but unless its your closest option or what you have going on falls under one of their specialty areas they excel at, you may have better options closer to home.

Every system has their own protocols for being seen.