Changing Physicians after being seen

Posted by wilson249 @wilson249, 4 days ago

My doctor of 10+ years retired and when I scheduled my next appointment, I was assigned to a new physician. I have now had two appointments and need a procedure and want to change to a different physician. The physician assigned has been dismissive of my questions about my diagnosis and the possible treatments. My wife joined me and he didn't even acknowledge her presence in the room. As a result I've no confidence in him .
We have used many Mayo doctors for many years and they actually have performed a near miracle on my son with nerve surgery but I am told that they will not allow me to change physicians in a specialty like urology. Can anyone suggest how I can request a change other than the general scheduling line. Thank you

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Hello. I don't know what your are having done, but get a second opinion. I always listen to my gut feeling. I just want you to feel better about an important relationship with your procedure and your gut!! Hugs

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Hi,
I would find a new doctor even if you have to go to a different place other than the Mayo Clinic. It's your body and your money. I've never heard of a medical facility not allowing someone to go to another doctor! They are fortunate that you are going to their facility. If nothing else, just cancel any future appointments you may have with the doctor that you don't like and start looking for a new doctor. How impolite of the doctor to ignore your wife. My husband had lung cancer. He died in July. Both of us went to his appointments and the doctor was glad to consult with both of us. We were a team effort and as a result my husband lived 14 years with lung cancer.

Say a prayer and ask for God's guidance. He'll get you to the right doctor and it may very well be right at the Mayo Clinic. I'll say a prayer for you also.
PML

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@wilson249 Welcome to Mayo Clinic Connect ! I’m glad you found us! You’ve certainly asked a good question. I like @sillyblone ’s suggestion of getting a second opinion unless appointments are months-out and the procedure you needs to be done ASAP. In most cases, insurance will cover a 2nd opinion.
I’m speaking now as an RN. You may want to get a new MD after the procedure is done. A new doctor will want all the tests re-done and that costs money which insurance won’t like. As soon as the procedure is done and you’re home recovering, start getting all the information you may need and proceed from there. I hope this was a little helpful.

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@becsbuddy

@wilson249 Welcome to Mayo Clinic Connect ! I’m glad you found us! You’ve certainly asked a good question. I like @sillyblone ’s suggestion of getting a second opinion unless appointments are months-out and the procedure you needs to be done ASAP. In most cases, insurance will cover a 2nd opinion.
I’m speaking now as an RN. You may want to get a new MD after the procedure is done. A new doctor will want all the tests re-done and that costs money which insurance won’t like. As soon as the procedure is done and you’re home recovering, start getting all the information you may need and proceed from there. I hope this was a little helpful.

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Part 2: @pml also has some good advice for you! She just posted first!

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@pml

Hi,
I would find a new doctor even if you have to go to a different place other than the Mayo Clinic. It's your body and your money. I've never heard of a medical facility not allowing someone to go to another doctor! They are fortunate that you are going to their facility. If nothing else, just cancel any future appointments you may have with the doctor that you don't like and start looking for a new doctor. How impolite of the doctor to ignore your wife. My husband had lung cancer. He died in July. Both of us went to his appointments and the doctor was glad to consult with both of us. We were a team effort and as a result my husband lived 14 years with lung cancer.

Say a prayer and ask for God's guidance. He'll get you to the right doctor and it may very well be right at the Mayo Clinic. I'll say a prayer for you also.
PML

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I totally agree. I take my spouse to his physicians and he wants my input. My spouse has gotten alot of suggestions through the year's and he always wants the best that he can imagine. He always looks at me if the physician asks him a question which means "help I am not sure what is being said or why they want this test or medication". I am a firm believer that he deserves the best and if he needs my input I will ask a leading question. We have been told outrageous comments at times. We will if needed get a second opinion. Arrogance annoys us both.. We are not physicians , but we do our homework and continue with trying what works. We finally received a referral to movement disorder neurologist. I asked for several yrs. for this referral. I mean since 2018. I found out by researching that the YMCA could be a perfect fit for my spouse as he has Parkinsons and he flourished. I was upset that this was not suggested. The reason was given was that it was not needed. He can join a boxing group and that was it. It was right after his diagnosis. I continued off and on asked about the movement specialist to no avail. We met the neurologist that was replacing the Dr. we had gone to and it was one of the first things that was asked of us. Go figure.He was diagnosed in 2018. Almost seven years later we get a referral. It was ridiculous. He was able to workout with me and I helped keep on task. We saw other's who were dealing with the same thing at different stages. Imagine that. I could not wait to speak about it at his next appt. I cannot tell you that the Dr. was not qualified because he was. He just should stay informed and know what a patient can benefit from. I will be respectful...but don't just push pills and do a neuro check and that's it. I know my spouse better than anyone. He will get help when he needs it. By the way we are not seeing the specialist until June. He will get the best care as long as I am able. Thanks for your comments. Hugs from his wife.

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What does that mean, can't change physicians. There is something that goes against the patient's Bill of Rights. As to see the patient's Bill of Rights. What the F? Are they the Mayo dictatorship? Do not accept it. Better not to be treated by a dictatorship.

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@wilson249
Mayo is notorious for not wanting to change doctors. But it can be done.

I do not know which Mayo you are at. But all have a patient advocacy program. They will take your complaint, investigate it and get the answers from the section you are having problems with.

What you are experiencing is not uncommon. Many patientes just do not click with doctors. Some run into the small percentage of terrible bed side manners. I changed doctors and Mayo.

My wife was given option to change but they warned her that her present doctor was more familiar with her case and medical history. She is comteplating.

Contact the patient advocacy program at the Mayo you are at. That is why they are there. It might turn out they don't let you change but at least your tried and used the patient advocacy program.

I see another poster said get second opinion or get another doctor even if going to another medical provider. Bottom line a patient has to feel they are in good hands, being listen too, and doctor has patient interest as priority.

The motto of Mayo is "Patient First." Sometimes some of them need reminding. I suggest using the patient advocacy program and it might fix the problem. At least at minimum the section and doctor involved will be aware of patients feedback.
Good luck!

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@wilson249, Mayo Clinic wants you to have confidence in the care you are receiving. The patient advocacy program that @jc76 references is called the Office of Patient Experience. If you have already requested a change of doctor with the Urology Department, you may wish to speak with someone at the Office of Patient Experience:
https://www.mayoclinic.org/about-mayo-clinic/patient-experience
Phone: 844-544-0036 (toll-free)
Email: opx@mayo.edu

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@becsbuddy

@wilson249 Welcome to Mayo Clinic Connect ! I’m glad you found us! You’ve certainly asked a good question. I like @sillyblone ’s suggestion of getting a second opinion unless appointments are months-out and the procedure you needs to be done ASAP. In most cases, insurance will cover a 2nd opinion.
I’m speaking now as an RN. You may want to get a new MD after the procedure is done. A new doctor will want all the tests re-done and that costs money which insurance won’t like. As soon as the procedure is done and you’re home recovering, start getting all the information you may need and proceed from there. I hope this was a little helpful.

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Just FYI, a new doctor will not request a redo of the laboratory tests if they are within A certain time f you have a baseline for those labs for sure. within a few months time.

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@wilson249 Let me add my welcome here to you at Mayo Connect.

Being able to move to a different doctor within the same medical practice is not limited to Mayo Clinic. I had the same experience a few years ago with my nephrology specialist. The availability of another doctor to take on your care, if they have space on their patient load, are they well-versed in your condition to be able to help you- these can be contributing factors. As patients we have the right and [in my opinion] the requirement to advocate for ourselves. As @colleenyoung noted in her comment, contact the Office of Patient Experience. Not every doctor/patient fit is the right-for-me choice.

In my case, it was not through Mayo Clinic, but in explaining my situation to the office manager, I was able to move my care to another nephrologist on staff, who first reviewed my complicated case and agreed she could step in. It was a great choice for both of us. I wish you success in getting your dilemma handled!
Ginger

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