I really don't understand what you are referring too.
1. You should cut your hole in the pouch to fit your Stoma.
2. The Barrier Ring should be stretched so the holes match up.
3. Skin should be cleaned with warm cloth and you should shave hair.
4. Dry skin with hair dryer with warm heat not hot.
5. Spray Skin Barrier spray on skin around Stoma and let it dry.
6. Place pouch over Stoma lining up the hole.
7. Place belt on pouch immediately.
8. Your pouch should be several inches long and the stool should pass out of your Stoma into the pouch and flow down to the bottom of the pouch.
9. All pouches that I have seen have an opening at the bottom so that you can drain out the stool when it gets half full.
Something must be wrong if the above instructions will not work. You need to see someone in person to resolve this matter.