@sacole
The Director of MCC has given you some excellent recommendations.

You did not mention which Mayo you are seeing and you don't need to. There is another thing you can consider or should I say if available and that is the patient advocacy program. They will take your complaint and intervene for you by contacting the director of the department you are having problems with. I have done this several times. Sometimes patient advocacy will come back with "this is policy." But try it at least you will have someone intervening for you. You will be given what the head of that department has responded to patient advocacy.

I know from my own experience Mayo is reluctant to change your doctors or P.A. But it is done sometimes per request, My wife, and I have personal experience with this.

Just know the motto of Mayo is "Patient First." And for almost all my doctors I have found this. But sometimes it just takes a little more intervening and at least a little more trying if if feel your are being seen below that motto.