I’ll just add that when my loved one was in regular AL, it was problematic. Every day there was some kind of issue…calls to me from them to come and attend to some issue. Complaints from the facility that I needed to address with her…..I had to leave work almost everyday to go to the facility. My anxiety was out the roof. After I moved her to Memory Care (separate facility) it was like night and day. They told me don’t worry. We’ll care for her and they did. I was informed of any concerns, but they handled it. And, she seemed to immediately relax. It was as if she knew she was in good hands and her anxiety diminished. She took Cymbalta, but was taking it at AL too. Yet in regular AL she struggled.

Good luck with everything. I can’t believe 911 can just ignore a call for help, regardless of what they might have been told in advance. Repeated calls for help from a vulnerable adult would seem to signal that this person was not being supervised. This would concern me. She’s upset enough to call 911, yet no staff to comfort her and prevent the call. Hopefully, they can remedy it.