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Oticon hearing aids app

Posted by bruceandruth1970 @bruceandruth1970, 6 days ago

Is anyone having issues with their Oticon hearing aids disconnecting from the app? Since I updated the app over the Christmas holidays, it disconnects for no reason.

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tonyinmi | @tonyinmi | 5 days ago

Can I assume you're using the Companion app? If so, I'm at version 1.4.0, which the app shows is the latest. I have the Oticon Real's and the iPhone 14. Also, do you have the latest firmware in your aids? I saw my audiologist just to get them updated (from 1.0 to 1.1). Having said all of that, I still have connection issues. I had connection problems with my previous Resounds, but nothing like these Oticon's.
Tony in Michigan

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1 reply
bruceandruth1970 | @bruceandruth1970 | 5 days ago
In reply to @tonyinmi "Can I assume you're using the Companion app? If so, I'm at version 1.4.0, which the..." + (show)
@tonyinmi

Can I assume you're using the Companion app? If so, I'm at version 1.4.0, which the app shows is the latest. I have the Oticon Real's and the iPhone 14. Also, do you have the latest firmware in your aids? I saw my audiologist just to get them updated (from 1.0 to 1.1). Having said all of that, I still have connection issues. I had connection problems with my previous Resounds, but nothing like these Oticon's.
Tony in Michigan

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Yes, I am referring to the Companion app. I have the latest versions. I had just seen the audiologist before Octicon came out with the latest upgrade over Christmas. It continually disconnects. It is so frustrating.
Thank you for replying.

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2 replies
chas24 | @chas24 | 4 days ago
In reply to @bruceandruth1970 "Yes, I am referring to the Companion app. I have the latest versions. I had just..." + (show)
@bruceandruth1970

Yes, I am referring to the Companion app. I have the latest versions. I had just seen the audiologist before Octicon came out with the latest upgrade over Christmas. It continually disconnects. It is so frustrating.
Thank you for replying.

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I have the Real aids and companion app and I have the disconnect problem seeveral times a day. The hearing aids have been a big disappointment and quite expensive ($5k). I would like to try a different brand (Phonak, Widex or Resound) but am stuck with the Oticons because of the price.

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1 reply
bruceandruth1970 | @bruceandruth1970 | 3 days ago
In reply to @chas24 "I have the Real aids and companion app and I have the disconnect problem seeveral times..." + (show)
@chas24

I have the Real aids and companion app and I have the disconnect problem seeveral times a day. The hearing aids have been a big disappointment and quite expensive ($5k). I would like to try a different brand (Phonak, Widex or Resound) but am stuck with the Oticons because of the price.

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I am very disappointed in my Oticon hearing aids also. Like you said, they were expensive not to be of better quality.

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tonyinmi | @tonyinmi | 3 days ago
In reply to @bruceandruth1970 "Yes, I am referring to the Companion app. I have the latest versions. I had just..." + (show)
@bruceandruth1970

Yes, I am referring to the Companion app. I have the latest versions. I had just seen the audiologist before Octicon came out with the latest upgrade over Christmas. It continually disconnects. It is so frustrating.
Thank you for replying.

Jump to this post

@bruceandruth1970 I should add that despite the connection issues, I think I'm understanding speech better with these Oticon Real's than I was with the Resound Linx 3D's. The connection issues have not impacted me enough to want to go back to Resound. I'm hoping the new Bluetooth standard will eliminate connection issues with hearing aids.
Tony in Michigan

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1 reply
bruceandruth1970 | @bruceandruth1970 | 3 days ago
In reply to @tonyinmi "@bruceandruth1970 I should add that despite the connection issues, I think I'm understanding speech better with..." + (show)
@tonyinmi

@bruceandruth1970 I should add that despite the connection issues, I think I'm understanding speech better with these Oticon Real's than I was with the Resound Linx 3D's. The connection issues have not impacted me enough to want to go back to Resound. I'm hoping the new Bluetooth standard will eliminate connection issues with hearing aids.
Tony in Michigan

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What is the new Bluetooth standard?

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1 reply
tonyinmi | @tonyinmi | 3 days ago
In reply to @bruceandruth1970 "What is the new Bluetooth standard?" + (show)
@bruceandruth1970

What is the new Bluetooth standard?

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@bruceandruth1970 You can read about the Bluetooth standard here. https://www.bluetooth.com/specifications/
Most exciting will be the implementation of Auracast.

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