3 Visits Before Hearing Aid Tested

My 90 year old mom goes both to an Audiologist and an ENT. At her September Audiology soundbooth checkup the assistant said mom may need a new hearing aid. Then mom saw the Chief Audiologist who didn't mention a new hearing aid and instead tweaked moms hearing aid. That improved things somewhat though I kind of felt we were rushed out the door.

After a few weeks moms hearing was continuing to worsen, I called the Audiologist, they said go to an ENT first to see if theres an obstruction. We go to moms ENT, Lead ENT lady runs some tests on moms ears (though not her hearing aid) and tells her that theres no obstruction, try flonase which may help, and to send over the test results from the Audiologist. I fax them over.

After a few weeks moms hearing is worse yet so we go to the ENT for a followup. An assistant ENT runs soundbooth tests (3rd time now, once each visit) & said moms hearing aid is almost dead. He gave us a sales pitch on a new hearing $3k hearing aid. He leaves, lead ENT lady comes in thughdidnt talk to the assistant ENT we just saw so we had to update her on everything.

I told her we would let her know if we were going to buy the hearing aids, twice after that she said to my mom who is hard of hearing and has cognitive decline "so youre going to take those new hearing aids home today?" She also never mentioned the fax I sent over.

So, I'm pretty disappointed with this whole experience. Before we buy the hearing aids I wanted to share this experience with those who may know more than I and see how common this type of experience is, maybe there could be factors I'm not aware of?