About our Moderators and Mentors

At Mayo Clinic, we recognize the value of peer-to-peer sharing. Patients, caregivers, family and friends know things — about themselves, about their family members, about treatments, about choices — and they want to share what they know to help other people. By sharing about our health experiences together, we build a collective knowledge and community of support.

Mayo Clinic Connect Moderators and our volunteer Mentors are committed to keeping the community:

  • safe
  • supportive
  • inclusive
  • useful

How we moderate

The Moderators monitor the messages posted by Connect community members to check for information that could be misleading or harmful. We also watch for anyone abusing the conditions outlined in the Community Guidelines and Terms of Use. We do not edit or remove messages or ban members without good reason.

Views expressed in this community are solely the views of the members and do not represent professional recommendations, policy or advice of Mayo Clinic.

The messages you post show up right away. We don’t screen them before they go live. While we monitor all posts, we also rely on our members to tell us about any inappropriate content or behavior. Moderating this way means that we can keep the community running 24 hours a day, 7 days a week, so that support is available when you need it.

If you see a post that you think is inappropriate, please report it immediately. Simply click ReportReport buttonat the bottom right of the message.

Please remember that the discussions on Mayo Clinic Connect are public and the content can be found via internet search engines. This means the community can be found by other people in need of support and information. However, for your safety and privacy, we strongly advise you not to post personal information such as phone numbers, street addresses, email addresses, social security numbers or any other private information. Personal information will be removed from public posts.

Meet the Moderators

Community Director
Colleen Young

Colleen Young

@ColleenYoung

 

Moderators

justinJustin McClanahan

@JustinMcClanahan

Lisa Lucier

@LisaLucier

jamie-olson

Jamie Olson

@jamienolson

kanaaz-pereiraKanaaz Pereira

@kanaazpereira

If you have any questions or comments about the moderation of Mayo Clinic Connect, please contact us.

 

About Connect Mentors

Connect Mentors are active members in the community who have first-hand experience with a health condition(s). They are patients, lay caregivers and family members who volunteer to participate regularly in the community, connect members and spread the word about Connect.

Mentors are knowledgeable, compassionate, helpful, and understanding. They ensure Connect is a safe, welcoming place for people to talk about their health experiences, ask questions, find support and share information. Mentors are

  • Patients, caregivers or family members
  • Active members of Mayo Clinic Connect
  • Passionate about the topics they participate in
  • Knowledgeable and compassionate
  • Have personal experience to contribute to the discussions
  • Available and responsive to the groups and discussions they monitor

What do Mentors do?

Mentors

  • Welcome and support new members
  • Check in on members
  • Start discussions and keep them going
  • Tell people about Connect within their social networks (on- and offline)
  • Work with the community Moderators
  • Help with testing and contribute to the improvement of the community platform

Are you interested in becoming a Connect Mentor? Contact the Community Director.