About our Moderators and Mentors
At Mayo Clinic, we recognize the value of peer-to-peer sharing. Patients, caregivers, family and friends know things — about themselves, about their family members, about treatments, about choices — and they want to share what they know to help other people. By sharing about our health experiences together, we build a collective knowledge and community of support. Connect is a public forum.
How we moderate
Views expressed in this community are solely the views of the members and do not represent professional recommendations, policy or advice of Mayo Clinic.
The messages you post show up right away. We don’t screen them before they go live. While we monitor all posts, we also rely on our members to tell us about any inappropriate content or behavior. Moderating this way means that we can keep the community running 24 hours a day, 7 days a week, so that support is available when you need it.
Please remember that the discussions on Mayo Clinic Connect are public and the content can be found via internet search engines. This means the community can be found by other people in need of support and information. However, for your safety and privacy, we strongly advise you not to post personal information such as phone numbers, street addresses, email addresses, social security numbers or any other private information. Personal information will be removed from public posts.
Meet the Moderators
|Justin McClanahan||Lisa Lucier|
If you have any questions or comments about the moderation of Mayo Clinic Connect, please contact us.
About Connect Mentors
Connect Mentors are active members in the community who have first-hand experience with a health condition(s). They are patients, lay caregivers and family members who volunteer to participate regularly in the community, connect members and spread the word about Connect.
Mentors are knowledgeable, compassionate, helpful, and understanding. They ensure Connect is a safe, welcoming place for people to talk about their health experiences, ask questions, find support and share information. Mentors are
- Patients, caregivers or family members
- Active and regular members of Mayo Clinic Connect for at least 3 months
- Passionate about the topics they participate in
- Knowledgeable and compassionate
- Have personal experience to contribute to the discussions
- Available and responsive to the groups and discussions they monitor
What do Mentors do?
- Welcome and support new members
- Check in on members
- Start discussions and keep them going
- Tell people about Connect within their social networks (on- and offline)
- Work with the community Moderators
- Help with testing and contribute to the improvement of the community platform
Are you interested in becoming a Connect Mentor? Contact the Community Director.