Training Module 3

Top answers to questions about Mayo Clinic

To help you prepare, here's a set of 5 FAQ's from people interested in care at Mayo Clinic:

Q: Will my insurance cover care at Mayo Clinic?
A: Contact your insurance company to verify medical coverage and obtain any needed authorization prior to your visit. Often, your insurer's customer service number is printed on the back of your insurance card. Learn more about information about billing and insurance.

Q: How soon are appointments available?
A: Appointments at Mayo Clinic are prioritized on the basis of medical need. Availability depends on the nature and urgency of the problem and Mayo Clinic's ability to help. Appointment requirements will vary depending on the specialty. Timely appointments are available for urgent problems.

Q: Do you need a doctor's referral for an appointment?
A: Anyone may request an appointment at Mayo Clinic, and in most cases, a physician's referral is not required. When you call or submit an online appointment request, Mayo Clinic appointment staff will advise you if a referral is needed.

Q: Will I need to bring my medical records with me?
A: Mayo Clinic encourages patients to bring all recent, pertinent medical records.

Q: How can I get more information?
A: You don’t need to know everything. There are several quick ways to direct people to more information if they are seeking care at Mayo Clinic. Let them know about the Mayo Clinic website and the Mayo Clinic app. Both are a comprehensive resource for symptoms, diseases and conditions, treatment options, and more information on Mayo Clinic. The App is available for iOS and Android devices. You can also encourage them to talk to their doctor. You’re not a medical expert.

Test your knowledge

[slickquiz id="3"]