Communicating with Your Pain Medicine Care Team

Dec 4, 2018 | Sarah Olson, MS, RN | @sols

Pain Online Services

Your Pain Medicine Care Team can always be contacted when you have questions about your care. One easy way to ask a non-emergency question is to use secure messaging through Patient Online Services.

Once you are a registered Mayo Clinic patient, it is easy to set up a Patient Online Services account. Go to www.mayoclinic.org/onlineservices and click “Create your account” to begin the process.

Once you have your account, you can send a secure message to communicate with your team. This is basically an email service that lets you message your care team securely, keeping your health information private. Secure messaging can allow you to:

Seek clarification about your plan of care
Ask follow-up questions about lab results
Relay updates on your health status

When you write your question, please be as specific as possible. Provide the information your care team will need to give you the best answer possible. Your clear, concise message will help your team answer your question.

Our goal is to respond within two business days though, depending on the question, you may get your response sooner.

Once your care team sends you a response, you’ll receive an email letting you know that you’ve received and answer. You’ll need to log in to Patient Online Services to read that message.

Secure messaging is a quick, convenient way to get your non-emergency medical questions answered. It helps you stay in touch with your care team and get the care you need post procedure.

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