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Mon, Oct 21 7:46pm · No Volunteering - Holiday Closure in Volunteer Programs

Due to the holiday, there will be no volunteering on Tuesday, December 31 and Wednesday, January 1.

Mon, Oct 21 7:44pm · No Volunteering - Holiday Closure in Volunteer Programs

Due to the holiday, there will be no volunteering on Tuesday, December 24 and Wednesday, December 25.

Mon, Oct 21 7:35pm · Upcoming Holiday Closures in Volunteer Programs

shutterstock_teal closure sign

The holiday seasons are approaching quickly. In preparation, Mayo Clinic Volunteer Programs staff would like to share the upcoming holiday closures.

There will be no volunteering on the following days:

  • Thursday, November 28
  • Friday, November 29
  • Tuesday, December 24
  • Wednesday, December 25
  • Tuesday, December 31
  • Wednesday, January 1

Staff are grateful for your contributions to Mayo Clinic and hope you enjoy this time with your family and friends.

Wed, Oct 16 12:21pm · Rejuvenate Spa Offering Same-Day Discount for MCVP Volunteers in Volunteer Programs

Rejuvenate 1

Rejuvenate Spa packages are one of the many popular service offerings at the Healthy Living Program located in the Dan Abraham Healthy Living Center. In appreciation for the time and compassion volunteers provide to Mayo Clinic patients and family members, the Healthy Living program is now offering the same discount to volunteers as employees, a same-day 30% discount for a spa package. Spa services provide an amazing opportunity to experience a tranquil environment that embodies the essence of wellness. Enjoy services such as massage, facial, body wrap, manicure, pedicure, acupuncture, and more.

Same-day appointments are not always available but are always 30% off for volunteers when there are openings.  Call after 8 a.m. in the morning to inquire about same-day openings available during the morning and call after 12 p.m. when inquiring about any possible same-day openings during the afternoon. Volunteers will need to show their badge when checking out and inform staff the appointment qualifies for the same day discount. If any questions, please contact the Healthy Living program at (507) 293-2933 or visit the web site https://healthyliving.mayoclinic.org/rejuvenate-spa.php 

Wed, Oct 16 12:19pm · Volunteer Educational Event: Mayo Clinic – Concierge Services in Volunteer Programs

Libby Henslin is the Supervisor for Mayo Concierge Services. Libby’s presentation will give us a window into one of the best kept secrets at Mayo Clinic – Concierge Services.  She’ll share a little about their team, the scope of their work, how patients connect with their services and some evidence about how their services impact the patient experience. Finally, she’ll make time for your questions and answers at the end. 

This presentation is open to all Mayo Clinic volunteers and will be held at 2:00 PM on Thursday, October 30, 2019 at Saint Marys, Joseph Main – 59.


Sat, Oct 12 4:24pm · Mayo Clinic Military Medicine Day in Volunteer Programs

The Center of Military Medicine will be hosting a free daylong event on Tuesday, November 12, 2019, in Phillips Hall to showcase Mayo Clinic’s military legacy in practice, research and education. Volunteers are welcome to attend. Mayo Clinic employs close to 1,500 military members and veterans of the five branches of the United States Armed Forces. The program content will illustrate the contributions Mayo Clinic has made relevant to military medicine. The event will highlight Mayo Clinic’s work in aerospace medicine, research, technology, and our partnership in using simulation tools and other means to educate military service members.

Highlights include:

  • Matthew D. Dacy, Director of Heritage Hall will share Mayo Clinic’s legacy of Military Medicine, dating back to World War I (1864).
  • Walter B. Franz, III, M.D., MERG Veterans, Co-Chair, Family Medicine physician, will talk on innovative techniques to stop bleeding.
  • Kenton R. Kaufman, Ph.D., Professor of Biomedical Engineering, will discuss techniques to improve fall prevention for patients with lower extremity trauma.
  • Christopher (Kit) Dominguez, P.A., MAJ (retired)  Army Special Operations will share information on military working dogs and how they are re-purposed through the VA and charity organizations. He will also be bringing his re-purposed military dog (Zoey) for the presentation.

This is a free internal event for Mayo Clinic employees and volunteers. You may register online which helps gauge attendance; however, registration is not required. The agenda for this event is also accessible online.

Wed, Oct 9 3:26pm · MCVP Blood Donation Pilot Starts on October 15 in Volunteer Programs

blood donor program

Would you like another way to help patients and accrue additional volunteer hours? If so, we are pleased to share that we are collaborating with Mayo Clinic Blood Donor Program for a new service pilot. We have partnered with this group over the years by having departmental blood drives and having volunteers assist in the waiting area at the Hilton Building Blood Donor Center. With this new pilot,  current Mayo Clinic Volunteer Programs volunteers are eligible to receive volunteer time when registered to donate whole blood, double red cells, blood platelets, and plasma at Mayo Clinic Blood Donor Program. If deferred for any reason, you are still eligible to receive credit for your attempt to donate. This is a win-win-win situation – you receive volunteer service time (and feel good giving back directly to patients with your donation!), the Mayo Clinic Blood Donor Program receives your generous donation, and patients’ lives are saved.

Every donation is valuable.

  • Each whole blood donation may help multiple patients.
  • The blood you donate with the Mayo Clinic Blood Donor Program stays right here at Mayo Clinic in Rochester.
  • Blood cannot be manufactured. It can only come as a gift from people like you.
  • The need for blood increases during holidays and summer months. People are more apt to be traveling and active during these times and thus are at an increased risk for accidents.

For frequently asked questions related to giving blood, more information is available online.

Criteria for participating

To participate in this pilot, you must be at least 16 years old. For volunteers who are age 16 and 17, you must have a signed consent form from your parent or guardian. The consent forms will be available in the volunteer offices. Additionally, you must meet the Mayo Clinic Blood Donor Program criteria. Many criteria are outlined in the FAQ.

To receive volunteer time for your donation, you must complete our MCVP blood donation form and have it signed by the Blood Donor Program staff. These forms are available at any of the campus volunteer offices. At your convenience, return the signed form to any of the volunteer offices to have your time recorded.

  • For whole blood donations, you will receive one volunteer hour.
  • For blood platelets, plasma, and double red cells, you will receive two volunteer hours.

Again, this service is in the pilot stage. The pilot will begin Tuesday, October 15 and run for six weeks.  After the pilot, we will determine whether to transition this into an ongoing service. If you participate, we would appreciate any feedback to make this an ongoing, sustainable service.

If you would have any questions, please contact a Mayo Clinic Volunteer Programs staff member.

Mon, Oct 7 7:48pm · Mayo Clinic Subway Refresh Project in Volunteer Programs


The following communication was sent to Mayo Clinic staff announcing a subway refresh project. This exciting project will begin soon! As volunteers, we are providing you with the same announcement, so you have information to assist Mayo Clinic’s patients and visitors, as well. We will continue to share updates with you as we learn more. If you would have any questions, please connect with a Mayo Clinic Volunteer Programs’ staff member.

Project Communication

Whether you want to escape from inclement weather, or are tired of dodging traffic and waiting for walk signs, Mayo’s pedestrian subway system provides a convenient way to help you get to your destination in downtown Rochester. Now this underground network of corridors and adjacent common areas will get a major facelift.

Creating a more inviting experience for patients and staff

A yearlong project, which is scheduled to begin Nov. 1, will bring major improvements to the subway system with:

  • More light
  • Inviting decor that incorporates the Mayo Clinic values
  • New amenities, such as smoother flooring and new seating areas where patients and visitors can rest between appointments

“Our patients come to us with different levels of mobility, so smoother flooring on ramps will make it easier for families to push loved ones in wheelchairs. And more seating in long corridors will provide welcome places to rest,” says Stephanie Hurt, chair of the Division of Support Services. “The upgrades will make our patients’ and visitors’ time with Mayo Clinic easier and more enjoyable.”

In addition, dining experiences and options will be upgraded:

  • The courtyard adjacent to the corridor connecting the Mayo and Hilton buildings will be enclosed to add a coffee kiosk and seating. This will allow patients to buy a drink and snack after completing fasting lab tests nearby.
  • The Siebens Patient Cafeteria will be upgraded to a patient-friendly service model that delivers orders to the table.

“To lead in health care and to truly be in a category of one, we must provide an exceptional experience in every way,” says Gianrico Farrugia, M.D., Mayo Clinic’s president and CEO. “Patients’ experience is shaped by many factors — from their care and communications with staff, to their environment — and the subway is one of many patients’ first interactions with Mayo Clinic. Also, thousands of Mayo Clinic staff use the subway daily, so it will be a joy for patients, visitors and staff to be in surroundings that are beautiful, filled with light, and designed around everyone’s comfort and needs. I’m excited to watch the transformation happen.”

Upgrades by zone

The upgrades will occur in a phased approach in six zones. One master schedule will be used to coordinate the work and minimize disruptions during construction.

Here are the upgrades that you can expect in each area:

  • Zone 1: Mayo-Harwick staff corridor and Baldwin-Guggenheim patient area
    This area will receive improved lighting and acoustics, modern finishes, and displays of Mayo values and staff photography.
  • Zone 2: Wanek Family Concourse, Mayo Subway
    This area will receive more seating options, electronic device plug-ins, new lighting and modern finishes, wheelchair-friendly flooring, and an updated peregrine falcon exhibit.
  • Zone 3: Mayo-Hilton Subway and Courtyard
    This area will receive an enclosed courtyard with seating and a coffee kiosk, improved lighting, wheelchair-friendly flooring, and refreshed artwork.
  • Zone 4: Damon Ramp Subway
    This area will receive updated restrooms by the elevators, new lighting and modern finishes, improved wayfinding, and additional seating.
  • Zone 5: Siebens Patient Cafeteria and Subway
    This area will be transformed into an open design featuring a new service model with tableside delivery, a new dining menu, lounging and high-top seating, updated food and coffee stations, and wheelchair-friendly flooring.
  • Zone 6: Hilton Atrium and Desk C
    The atrium will be brightened with modern design, and the area will receive a new seating arrangement, an updated check-in desk design, and improved routing of foot traffic.

Signage in each zone will provide directions, information and a sneak peek at the finished spaces.

View a video slideshow to see how these areas will look when construction is complete. This video does not have sound.

How to help patients, visitors during construction

Because this project is highly visible across Mayo Clinic in Rochester, you are strongly encouraged to direct patients and visitors to information about the ongoing work.

An article on the Mayo Clinic News Network will be updated regularly as the project progresses. Visitors to Mayo Clinic in Rochester, as well as the Travel, Lodging and Maps page, also will be directed to this article.

These talking points will help you communicate with patients who may have questions (for additional tips for assisting patients, please see the Patient Experience handout):

  • We are making significant upgrades to the Rochester pedestrian subway.
  • The improvements will make the subway lighter and brighter, and will include new wall and floor coverings, seating areas, and amenities.
  • All zones will be completed by December 2020.
  • Thank you for your patience as we improve the experience for patients and visitors.

Questions and answers

Learn more with these questions and answers:

Why is Mayo updating the Rochester downtown pedestrian subway?

The physical environment is an important aspect of how patients, visitors and staff experience and feel about Mayo Clinic. The upgrades are designed to greatly enhance that experience for everyone through lighter, brighter spaces with innovative seating arrangements, more convenient dining options, and inspirational artwork and wall installations. It’s a way to bring joy and also ensure Mayo Clinic is in a category of one when patients are making their health care choices.

How long will it take to complete?

The construction will start the first week of November and will take place in phases across six zones. All phases will be completed by December 2020. Some zones will have construction at the same time, and a master schedule will be used to coordinate the work across zones.

What does the project include?

The project includes upgrades to six zones, including the Mayo-Harwick staff corridor, the Baldwin-Guggenheim patient area, the Wanek Family Concourse, the Mayo-Hilton Subway and Courtyard, the Damon Subway, the Siebens Patient Cafeteria, and the Hilton Atrium and Desk C. For details and renderings, see the video slideshow.

When were those subway zones last updated?

Zone 1 is original construction from the 1970s. The Baldwin and Harwick buildings, and the Mayo staff elevator lobby, were updated in the 1990s. Updates occurred in Zone 2 in 2006, 2011 and 2017; zones 3 and 4, in the 2000s; Zone 5, in 2007; and Zone 6, in 2010.

Why is this being prioritized over other potential projects?

Patients’ experiences are shaped by many factors, from their care and interactions with staff to the physical environment of their surroundings. The subway is one of patients’ first experiences with Mayo Clinic. In addition, Mayo Clinic staff use the subway, and improving their environment can be a source of joy.

Will other segments of the subway be upgraded?

While not in the scope of this project, future upgrades of other subway segments will be evaluated.

What will happen to artwork displayed in the zones?

Artwork could remain, be taken off view or possibly replaced.

How will Mayo manage patient and visitor navigation, and questions?

Information will be posted along the construction sites, as well as on mayoclinic.org and the Mayo Clinic News Network, and at patient kiosks. Staff and volunteers are asked to use the prepared talking points with patients and visitors. These talking points, in the attached document, are being shared with staff, volunteers and visitors.

Thank you,

Mayo Clinic Volunteer Programs staff