@llwortman LInda, you are so right! I agree. I had never experienced truly compassionate and expert care until I came to Mayo. I was impressed that my Mayo doctor received a phone call during my first appointment with test results and an evaluation that had been completed just an hour before from a different specialty. That extra effort in timely communication only happened at Mayo, and didn't happen at all with doctors I saw before I came to Mayo. I came to appointments where they should have had test results and communications, but they knew nothing and then they didn't find or look for results that had been sent to the wrong office, and the computer network didn't allow global sharing of the information between departments. It just wasted time. If you haven't experienced how good and efficient health care can be, you don't know what you are missing. It's so easy for doctors to miss things, and patients can give up because their doctors have. This is why patients need to educate themselves and advocate for themselves and family members. Once you become an empowered patient it changes the way you interact with your physicians.