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Tue, Jun 23 8:11am · Solo in Rochester: Shuttle services between buildings in Visiting Mayo Clinic

Hello @suzanne2, just want to wish safe travels. If you are experiencing mobility issues to walk that three blocks from Gonda to Dan Abraham, we have escort services who will push you in a regular or electric powered wheelchair. You can request for an escort at any point during your appointment. Just let the the nursing team on your floor know that you would like an escort for your next appointment and one will be provided.

Thu, Jun 18 11:18am · HCM Surgery in MN in 44 days in Hypertrophic Cardiomyopathy (HCM)

Hello @stanleyta, I hope we can be helpful in finding accommodations that fits your budget in these stressful times. We have a number of agencies that rent apartments both short and long term at affordable rates. I will start you with a few options below. Call and ask them if they have openings near Saint Marys hospital.

Please send us an email at Concierge@mayo.edu and give us an idea of the price range that would work best for you so we can narrow those down. You may also consider some hotels that have kitchenettes.

Serenity House Network
507-273-0470
serenityhousemn@gmail.com

http://www.shnrochestermn.com/

Regency Apartments
202 6th Ave NW
Rochester, MN 55901
(507) 280-6863

http://www.regencyrochester.com

An Abby at Viola Suites
2020 Viola Rd NE
Rochester, MN 55906
(507) 289-2930

http://www.violasuites.com

Aspen Suites
1211 2nd St SW
Rochester, MN 55902
507-289-6600
http://www.AspenSuitesRochester.com

Homewood Suites
165 13th Avenue SW
Rochester, MN 55902
507-218-3320
http://www.homewoodrochester.com

Days Inn & Suites-South
3595 Commercial Drive SW
Rochester, MN 55902
507-206-4675
http://www.daysinn.com

Wed, May 13 9:11am · Tips: Traveling to Mayo to get medical care safely during COVID-19 in COVID-19

@lilypaws safe travels to Mayo Clinic! Can you look into parks along the way that are open? I have directed some visitors to go to parks instead of sitting in the car for several hours. If you decide to stop at a park be sure to bring your own sanitizing wipes to clean the surfaces. The Hilton hotel where you are staying has a Concierge team that can help you find restaurants offering curbside pickup as well and delivery. Be sure to ask the front desk when you arrive. Stay safe!

Thu, May 7 8:49am · Tips: Traveling to Mayo to get medical care safely during COVID-19 in COVID-19

Mark, since you will be staying overnight in Rochester, what precautions do you plan to take regarding food and hotel? Have you thought about calling ahead to find out if they have a fridge or what cleaning and santitizing protocols they are practising?

Hilton hotels & resorts partnered with Mayo Clinic Experts from Mayo Clinic’s Infection Prevention and Control team to advise and assist in enhancing Hilton’s cleaning and disinfection protocols in all their hotels. If you are visiting Rochester and staying at either Doubletree, Hilton Garden Inn or The Hilton Rochester Mayo Clinic area there cleaning protocol is as follows;

1. What cleaning protocols are you following at this time? (We are finding this to be a common question.). We have applied extremely throughout and robust cleaning programs at our hotels. Additionally, we have implemented many key components of the newly released Hilton Corporate Clean Stay Program, providing hospital grade cleaning to our hotel rooms.

All Employees: All team members wear masks while in guest facing areas.

Front Desk:
• Continuous disinfecting of front desk and common touch points.
• Disinfectant of pens (or other materials) after each guest use.
• Guest room key cards that are returned to the front desk are set aside and disinfected before going back into rotation.

Concierge/Executive Lounge:
• Touch points and common areas in Executive Lounge are disinfected hourly.

Guestrooms:
• In-room collateral that cannot be disinfected has been removed (examples: menus, hotel directories, other notifications, etc.)
• Rooms on day of arrival are being disinfected with Ecolab Peroxide Multi-surface clean and disinfectant, a fast acting, hospital grade chemical. This takes place throughout the guestroom and certainly in Hilton's noted 10-high touch point areas (please see attached graphic).
• The efforts above are in addition to traditional housekeeping services.

Public Spaces:
• Public spaces and touch points (hand rails, elevator buttons, guest laundry, etc.) are continuously disinfected throughout the day (multiple times per day).
• Hand sanitizing dispensers have been placed in all entrance points, as well as and common public areas (i.e. elevator banks).

Bell/Transportation:
• Bell staff are required pre-shift screening, which includes taking of temperature. In addition, they are required to wear masks at all times.
• The hotel courtesy vehicles are disinfected between each use.
• Valet parking: Bell staff is required to wear mask and gloves. The guests vehicle is sanitized in areas such as driver seat, steering wheel, door handles, etc.

Available to Guests:
• Disinfectants as well as sterile rags are available for individual guest use (should they wish to take independent precautions).

Housekeeping services are willing and able to accommodate the needs of our guests. Turn down service, switching of guestroom linens and requesting additional supplies are happily accommodated. It is certainly the goal of the hotel to provide our guests the highest level of comfort and security that we are able to.

2. What is the status of your shuttle service and what cleaning procedures are they following?
Bell/Transportation:
• Bell staff are required pre-shift screening, which includes taking of temperature. In addition, they are required to wear masks at all times.
• The hotel courtesy vehicles are disinfected between each use.
• Valet parking: Bell staff is required to wear mask and gloves. The guests vehicle is sanitized in areas such as driver seat, steering wheel, door handles, etc.

Wed, May 6 12:37pm · Visit to Jax. Mayo Clinic in Visiting Mayo Clinic

@jerrynord, I found out that our web page is currently only accessible within the Mayo Clinic internet connection. Please send your email address to concierge@mayo.edu. I will email your the list of hotels in Jacksonville.

Thank you,
Lawrence

Wed, May 6 10:56am · Visit to Jax. Mayo Clinic in Visiting Mayo Clinic

Hello @jerrynord,
I hope you are keeping safe and healthy in this COVID-19 environment. My name is Lawrence and I work with Mayo Clinic Concierge Services. Over the past month our team has been contacting hotels and compiling spreadsheets to assist our patients find favorable lodging when they visit Mayo Clinic campuses. The most update information on lodging in Jacksonville is on our web-page below under COVID-19 Hotels for patients in Arizona & Florida. I hope this will be helpful to you. Please feel free to reach out to our team at 507-538-8438.

https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services

All the best!
Lawrence

Mar 25, 2019 · Still trying to decide on Mayo - I feel too sick to get well in Visiting Mayo Clinic

Mayo Clinic also has a facility in Jacksonville, Florida and Phoenix, Arizona

Nov 15, 2019 · Mayo Clinic Patient Portal: How do I find it? in Visiting Mayo Clinic

Hello @packgb19! Yes, the quickest and easiest way to check your appointments, and communicate with your providers is by signing up for patient online services and by downloading The Mayo Clinic app on your smart phone. You can signup by following the instructions below;

https://signup.mayoclinic.org/?applicationId=c77283b6-1f64-4808-a8af-7bbc3c45595b

Otherwise you can call 507-538-3879 or 877-858-0398 for assistance.

Have great weekend!