How do I change doctors?

Posted by stevemurphyaz @stevemurphyaz, May 30 11:23am

My wife and I are currently being seen in Community Medicine and would like to switch to Family Practice. She feels that a female doctor would be better able to address some of her issues and we would both be happier in the Family Practice module. I know that Mayo talks a lot about "encouraging patients to advocate for themselves and find a doctor that is the right fit", they seem to make changing difficult, if not impossible. Can anyone offer any suggestions? Thanks!

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In my experience with switching it was easier to just see the new Dr. and tell them you want to have them transfer your records from the old dr. My memory is terrible but think it’s release of medical records form?

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@stevemurphyaz If you are planning to go to a completely different practice that I concur with @mamab05. When I decided to leave one medical practice for another I made sure to have an appointment with my new primary care physician. I filled out a release of information at my new doctor’s office that was sent to my former doctor’s office. In retrospect I kinda wish I had informed my former primary care provider why I was making the change as it had to do with how communication had deteriorated over a few years. I did talk with my new doctor about why I left the former practice and while that was uncomfortable for me I’m glad I did that. I’ve now been with my “new” doctor for 6 years and we have a very good and cooperative primary care relationship.

I hope my story helps you and your wife make the change.

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Hi @stevemurphyaz, I assume from your username that you are referring to Community Medicine and Family Practice at Mayo Clinic in Arizona. There are several Primary Care locations (as you likely already know)
https://www.mayoclinic.org/departments-centers/primary-care-arizona/sections/overview/ovc-20457292
Primary Care — Community Internal Medicine (Scottsdale)
Primary Care — Family Medicine Arrowhead (Glendale)
Primary Care — Family Medicine Phoenix
Primary Care — Family Medicine San Tan (Chandler)
Primary Care — Family Medicine Thunderbird (Scottsdale)

Generally, you are encouraged to speak to your current provider and/or practice to request a change of provider. Keep in mind that there may be capacity issues. If necessary, you can also speak with the Office of Patient Experience. But I would start by raising your wife's valid request of wishing to be seen by a female physician.

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@colleenyoung

Hi @stevemurphyaz, I assume from your username that you are referring to Community Medicine and Family Practice at Mayo Clinic in Arizona. There are several Primary Care locations (as you likely already know)
https://www.mayoclinic.org/departments-centers/primary-care-arizona/sections/overview/ovc-20457292
Primary Care — Community Internal Medicine (Scottsdale)
Primary Care — Family Medicine Arrowhead (Glendale)
Primary Care — Family Medicine Phoenix
Primary Care — Family Medicine San Tan (Chandler)
Primary Care — Family Medicine Thunderbird (Scottsdale)

Generally, you are encouraged to speak to your current provider and/or practice to request a change of provider. Keep in mind that there may be capacity issues. If necessary, you can also speak with the Office of Patient Experience. But I would start by raising your wife's valid request of wishing to be seen by a female physician.

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Thank you for the response, Colleen. A conversation with our current provider would be incredibly uncomfortable for us. We've had interactions with the Office of Patient Experience in the past that have been, shall we say, less than positive. As far as the practice we're interested in, it would be Family Medicine Phoenix. When we checked the website, it says that none of the Family Practice locations are accepting new patients. I honestly feel that, unless someone can help us, we're going to have to leave Mayo and that's greatly disappointing to us.

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@stevemurphyaz

Thank you for the response, Colleen. A conversation with our current provider would be incredibly uncomfortable for us. We've had interactions with the Office of Patient Experience in the past that have been, shall we say, less than positive. As far as the practice we're interested in, it would be Family Medicine Phoenix. When we checked the website, it says that none of the Family Practice locations are accepting new patients. I honestly feel that, unless someone can help us, we're going to have to leave Mayo and that's greatly disappointing to us.

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@stevemurphyaz, you're right that Primary Care at Mayo Clinic in Arizona is not accepting new patients at the moment. As a current patient, I hope that you are able to switch providers. It sounds like you have taken the appropriate steps to address your concerns, but that it might not be possible at this time due to capacity. It would be disappointing to have to leave Mayo Clinic over this.

I can understand that it could be uncomfortable to speak to your current provider about this even though asking for a female physician for your wife's care is a reasonable request. The best course of action is the Office of Patient Experience or the adminstrator of the the Family Practice.

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@stevemurphyaz
I had a great primary care provider in Family Med in Rochester, but I felt he was missing some female issues. When I read something in appointment notes that he never even mentioned to me I made an appointment in gynecology. Another very busy dept, but it was great decision. She has more expertise in female issues area and easy to talk to. So now beside by primary, I also see her once a year for checkup.

Not as familiar with Mayo Phoenix or appointment availability but here is link to gynecology dept:
https://www.mayoclinic.org/departments-centers/gynecology-arizona/overview/ovc-20559449
Phoenix also has a Women Internal Medicine department:
https://www.mayoclinic.org/departments-centers/womens-health-internal-medicine-arizona/sections/overview/ovc-20555738

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