Hi! I'm a little confused by "my protective seal was melted in my pouch". Was the seal material inside the pouch? Or do you mean that the edges of the seal were melted or gummy?

I find that the edges of my Coloplast Assura wafer get gummy with water exposure - because they don't have any tape. I use SureSeal - which is a clear plastic film - over my wafer if I am going to be in the water a lot, or I picture frame it with 3M Medipore tape if I'm going for an hour or so.