I had a situation with my MRI-guided biopsy last year in which they did not check to be sure the MRI computer was working after a 2 day hospital wide computer outage. They put the IV in, got me on the table and into the machine and I laid there waiting in great pain for a long time before they admitted that the computer wasn't working. Whole process had to be repeated days later. I ended up phoning Patient Relations to personally share my experience and dissatisfaction. I felt much more empowered by doing that and I felt seen and heard as a result of the conversation. Now I ask if computers are working every time I go for an MRI.