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@pkh3381

Well, once again, my hopes were dashed by Mayo! I completed the extensive info online under this Dr's profile, including all the personal info, mayo clinic #, description of what I needed to be seen for, etc., etc., for an appt with her, and waited for a callback. I don't even know why they have you do all that because what they refer to as "self referral", which I have run into so many times, technically does not exist! I don't even know why they use the term! Bottom line, I can't even begin to get the process started to get into this Dr until I get a referral from a Mayo Dr. To be blunt, my main Dr, a neurologist, could care less about me. I requested [9/9] a neuro referral from him for all the neuro conditions I have that are not currently being followed because everything is a specialty now, plus an order for a new neuro-psych exam for the Mayo Habit Program, and I am still waiting on a response. This guy is a real case. Because of him, I got so frustrated and angry the last time I had dealt with him that I canceled all my upcoming appts with Mayo and vowed I would never go back to Mayo, just because of him. So, to ask him for another referral is a big laugh! I just feel defeated. I have tried being my own strong advocate, but they can beat you down! I apologize for the venting, but that is just what I need right now. I will have to calm down before I figure out how to proceed....... I'm sorry.
P

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Replies to "Well, once again, my hopes were dashed by Mayo! I completed the extensive info online under..."

Hi @pkh3381. I am sorry to hear about your experience and the frustration you are experiencing. I suggest reaching out to the Office of Patient Experience:

Mayo Clinic Office of Patient Experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu
https://www.mayoclinic.org/about-mayo-clinic/patient-experience