Connect
← Return to Mayo new policy to charge for some patient portal messages
Discussion
Mayo new policy to charge for some patient portal messages
Visiting Mayo Clinic | Last Active: Sep 25, 2023 | Replies (22)Comment receiving replies
I have MyChart. A portal that if I want I can link all my hospitals, records, diagnostic tests and medical records. I have 4 hospitals I’ve been to in the past 10 years that are all linked together. Including labs and even a pharmacy.
I also have a portal that works with my PCP and dentist together.
I can tell my doctor that I’m having an issue “can I get” (whatever).
He reads my messages and his nurse writes me back within 6 hours same day. I don’t pay anything (yet anyway) and he or the NP will order medication I may need
and the pharmacy delivers the medication to my house. Without ever leaving my house .
Going to a doctor’s appointment is more expensive than using the portal. I don’t understand why insurance companies would rather pay for an in person appointment vs a quick message in a portal. I’m against being charged and if it ever comes to that I will delete the portal.
I understand being charged for using the portal because you are in essence dealing with your doctor but I would make in-person contact with my doctor that my insurance pays 100% for anything. Why pay a portal fee when I can see my insurance covered doctor?
Replies to "I have MyChart. A portal that if I want I can link all my hospitals, records,..."
Connect
Anyway, since there is no editing one’s comment once it posts and several minutes later I just wanted to say that I messaged my doctor’s office yesterday through my portal about needing cough syrup.
I have a bad cold/virus and it was about 9:30 on a Saturday morning and a nurse called me on his behalf and she said that he will get me cough syrup.
Within 4 hours, the bottle was delivered by the pharmacy to my house.
He ordered it through his laptop directly to my pharmacy and the entire process cost zero dollars. Like I said earlier, I have 4 hospitals, labs, my pharmacy and my insurance company all connected together and I am not being charged for the syrup or a portal fee.
That is crass and only a money grab. They charged my insurance company for an hemergency room visit over $4,000 and they paid it. So the portal is just as good. I also don’t like me being sent to billing to pay the bill. Even if by a monthly fee. That’s just me. A non medical Professional