← Return to Mayo new policy to charge for some patient portal messages

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@lacy2

Hi I dont think this is same thing, but i was having phone call following week from a nurse clinic (Ontario Canada) about a strange rash/sores on tummy and thought to myself, how can she see this over the phone .. so i took a photo and dropped it into the clinic reception desk before the weekend; I was told later that was a no-no! Was told not to do that again. Was told that once they accept photo at front desk, they are responsible for diagnosis, for instances, if it had been something should have been treated that day. I thought I was helping but apparently not. Also I recently joined Pocket-Health and I think about $50 a year and I sign on through them and say which hospital and they send me copies of any xrays, etc. No necessarily the dr report but the actual copy of the test - but isn’t this making work for the hospital staff who don’t get paid to set this up? I would be willing to pay a hospital or doctor or such a nominal fee as long as not too much. Two labs where I live - one charges only $10 a year for me to access results of blood tests, urine tests; and the other lab is free (one is life labs the other is dynacare) but our hospital doesn’t let us get any test or results or reports, they have not uploaded our records onto Computers etc. When they do not sure if will charge - again I would pay a small fee. They did provide paper copies of reports etc. And could charge for time/paper but so far I have never been charged.... I wish I had been able to get copies of my medical reports etc. From many years ago - but they didnt do that then - I have NOTHING to show i had cancer in 1985 , size of tumour, what type of radiation, and medicine reaction (bad) - NOTHING and the doctors i had at the time have retired and records only have to be kept ten years - its very very helpful to have copies of reports and if someone doesn't want them, such as much spouse, his choice!

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Replies to "Hi I dont think this is same thing, but i was having phone call following week..."

Oops sorry didnt realize such a long post, got carried away... and clicked send before could shorten! 🙁

You illustrate why the Affordable Care Act obligated American medical providers to go digital and put everything online. It was to make it easier for patients to change doctors because they had easy access to their records. But being able to see the actual reports has been extremely valuable. We can educate ourselves and assure that things are being done correctly. A lot of clinics use Epic and are able to see your reports. Mayo patient portal connects with my local clinic and shows everything there as well. Otherwise, I have to ask an institution to forward reports AND IMAGES to Mayo...which they all know how to do...in the US