@dannydr, I think you'll be interested in joining this discussion:
- Mayo new policy to charge for some patient portal messages
https://connect.mayoclinic.org/discussion/mayo-new-policy-for-charging-for-some-portal-message/ .

It's important to clarify that not all patient portal messages are subject to billing. To be eligible for billing, the message must be patient-initiated and require a clinical decision that otherwise would have been provided through an in-person or virtual office visit. Patients who can't afford the charges will be referred to financial assistance.

Have you received a charge for using the patient portal?

Agree, I have used is since 2006. I have questions after a visit that I realize I should have asked or when I get home my spouse asked a question that I forgot to ask.

My biggest concern if they start charging patients will be reluctant to asked questions or clarify something and that is NOT good for the patient.

I also want to state that Mayo promotes the use of the portal via the web site, and phone messages. I understand the time frame but what I see is the nurse filters the portal messages and only forwards those that need further attention by the doctor. I know one of my care givers give me excellent information, guidance and assistance for what makes May and outstanding care giver. I think the motto, "The needs of the patients first." should always be the guide for Mayo as that is their motto.