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I want to change my PCP. Seeking guidance on process
Just Want to Talk | Last Active: Sep 17, 2023 | Replies (24)Comment receiving replies
Hello I had multiple contacts to the Mayo clinic of changing my PCP. Keep getting we are unable to change your PCP from the phone contacts. Is there a way to contact whomever is making the decision? My last PCP retired while back and Mayo unfortunately auto-assign a PCP for you. I'm not getting the advice that is needed for my health issues. Frankly insurance company contacted me that nothing has been scheduled for my diabetes A1C check. Multiple questions online was not answered and I was referred to a specialist directly without my PCP talking to me. So, just going on the platform before jumping into wider social media to ask why is it so tough to change my PCP? It's just not working for me. Thank you
Replies to "Hello I had multiple contacts to the Mayo clinic of changing my PCP. Keep getting we..."
What a frustrating problem. I can't answer this question "...why is it so tough to change my PCP?"
I can tell you what I did in my (non-Mayo) network. They assigned me a PCP whom I knew and didn't want to see. My retiring PCP suggested a different person, I selected (and saw) them, and tried to change my primary on the system. Nope, every call or appointment, I was asked "when are you going to see Dr X?" I said "Never, Dr Y is my provider." But it never got changed. It finally took a chat with the coordinator in one of my specialty clinics to get the info changed.
When I needed a new pulmonologist (the old one "fired" me - long and not relevant story) I asked the ID doc who was working on the same health issue "Who do you recommend I see with this condition? Who works well with you?" That got me to my current, much better doc.
So, I recommend you go to see the specialist - I assume endocrinologist. At the appointment ask them which doctors in your network they would refer you to who works well with people with diabetes.
If that doesn't work, as @JustinMcClanahan suggests - on to the Office of Patient Experience.
Sue
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Hi @zuluniner, I am sorry to hear about your frustration with trying to find a new PCP after yours retired. You may wish to contact the Office of Patient Experience:
Mayo Clinic Office of Patient Experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu
https://www.mayoclinic.org/about-mayo-clinic/patient-experience
Staff are available to discuss comments or concerns you may have regarding your medical care or privacy at Mayo Clinic.