I don't like the change to charging for the portal messages. However even though I say this I understand the need to do so. Time is the deciding factor and it does take time for doctors, PA, nurses to answer portal messages.

However Mayo pushes the portal to use versus calling. And testing and follow ups are put on portal. I use the portal to review visits and to clarify anything I am in doubt to. Mayo Jacksonville is far from the clinic I first came to in 2006. There was no hospital, Canady Building, all the other buildings that have been built so the patient ratio is not very much higher.

This has caused in my opinion shorter appts. and consultations. I understand why but when I forget to ask a question at visit I use the portal to help clarify or obtain more information. I hope that this does not start with additional charges and that Medicare and other insurance will pay for it. If not patients will hesitate sending or calling their doctors in fear of having to pay and insurance not paying. That is not something you want if a patient is in doubt or needs more information after a visit.