I use MyChart for 4 different hospitals several labs, and doctors notes. Very helpful to know what’s going on with you.

My psychiatrist during a recent appointment said that I had good insurance and mentioned the cheek swabbing genetics test.

Trusting that he knew what he was doing 1 went for it. That was almost 3 weeks ago. Yesterday I received a denial of payments to the lab because nobody asked for authorization witch is a must. He didn’t do that.
Error #2 is that the lab is not a member of my insurance plan. I called my insurance company and they said that I may have to file an appeal. Before I do that my insurance company told me that they may not have used my optimum benefits and instead used the medical benefits department and not the behavior insurance department. What do I do if it says that it’s still denied. The psychiatrist told me that I have good insurance and swabbed the inside of my mouth to gather my genetic information used to determine what meds complement my body.
What do I do now? I’m assuming the lab has already performed the lab work so now they need to be paid and I don’t know how much it cost me. Could be more than I can afford.