I did mention family, who can not help really.. and I don't have any close friends... Ever since the dreaded pandemic, services such as government, medical, and non profits are not very helpful... they rarely answer their phones and 98% of the time the messages you leave are never returned... are they overwhelmed? or did just they decided to continue to be in pandemic era mode of do-nothing and "work" from home attitude.. I do believe it's both, but it's a disservice to everyone seeking help. For instance, I wanted a second opinion and perhaps another surgeon than this second one I am seeing, but the person in charge of granting that has not returned my call... and it's hard to get through to this office... So I think I should just go with this Surgeon... he seems to know what he's talking about and has been a colon specialist for 42 years.. but the two appointments I had with him he seemed a little absent minded... but then again the first surgeon i had was declared the best one in this area and that surgery was not successful... so No, the medical office is not helpful.. I even spoke to a the medical Social workers about my housing issue and upcoming surgery and they were clueless and unhelpful...