My first visit was a video call. Theyre very organized. I had to send paper records and cd disks, but now they can see records though their share anywhere app. You can check out doctors on their website and call their number. Staff is organized. You may want to see if the doctor also has an office in the suburbs. Some teach at the medical school and have an office closer to home. They can partner with your nearby medical staff as well. They ordered tests which I had done at an affiliated northwestern hospital. Second opinions are helpful when you're faced with these types of decisions. I felt they have access to current treatments and listen to concerns. Hope this helps.