Well as I questioned that as well and was told they provided the necessary information but was denied so one someone is not being honest. The insurance company did however send me the information of why it was denied via mail as well. I've had to get on them one time b4 for lack of communication . I believe it's her Staff and not her because as a Gastroenterologist, she is AWESOM, but at this point I feel as if more attention should be brought to the situation. I dnt have another in mind at the moment but I have been searching and reading reviews on the Drs. In the meantime I'm praying for a speedy response and strength for Us All!!