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Telephone Medical Information Review phone call

Visiting Mayo Clinic | Last Active: May 29, 2023 | Replies (21)

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@da69

Have Mayo appointment This Wed...On my appointments on patient portal its says Tues at 9 am join for a phone call medical review and the number was attached.
I was told they would call me at 9am.
Am i supposed to call them or are they gonna call me?
With the phone number added now i am confused.
Why does it say join and they added a number?
Also the patient appoint guide wont open it just spins rather i try it on my phone or my computer?
Thank you

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Replies to "Have Mayo appointment This Wed...On my appointments on patient portal its says Tues at 9 am..."

Hi @da69, please see the helpful information that @roch provided here about:
- Telephone Medical Information Review phone call https://connect.mayoclinic.org/discussion/telephone-medical-information-review-phone-call/

I can see in an effort to give you all the necessary information has created confusion. It is my understanding that they will call you at the appointed time for the medical review.

@mntwins808 @roch @nana75165 @vic83 can you confirm, please? Did Mayo call you for the medical review or were you to call them?

@da69

They will call you, last week they called me almost 45 minutes after specified time. If you miss the call, do not worry. Does not effect your Wed. appt. They will just cover info on Wed.

They will ask about medications and allergy's.

Laurie

You will be called.
I was scheduled for a call at 1130 AM and it came at 11:30 AM. I even received a reminder from a few days in advance.

Note - they gave you the number that they will call from so that you will identify it as a valid phonecall and not spam. If your phone is set to block unknown numbers you will want to add the number to your contact list / or adjust your call blocking settings.