I’m sorry that happened. I am really pleased with my care team, & having said that, when my tests showed the anal cancer, they were off & running. I got several calls from different specialties to schedule appointments, that I didn’t know I needed. It was off to the races, & sometimes they forgot to tell me. The app can be really helpful, but also can lead to miscommunication in my experience. Hopefully bringing it to their attention will fix the problem. Big hug!