Thanks. That's what I thought, but the scheduler in the clinic where I was seen told me he can't schedule me for any of the virtual visits my physician (at Mayo) ordered as part of my work-up because I'll be considered a "new patient" with all the other providers.

I know there's a lot of confusion, but what's frustrating me the most is the complete lack of follow-up or response from the clinic where I was seen at Mayo. I don't even know what my status is. It's made for a really negative experience--I basically left Jacksonville without a plan or any of the appointments scheduled. It will be 3 weeks as of tomorrow since I last heard from someone in the clinic.

I can't think of anything else to do but keep calling the clinic and sending portal messages, or anyone else to ask. I've tried calling the specialty clinic, messaging the physician's team in the portal (I received a response, but it didn't answer my question--all the message said is my "final follow-up" will occur by telemedicine, but the nurse didn't answer my question of how I was supposed to complete all the other consultations that were ordered), messaging the nurse coordinator for the specialty clinic, contacting customer service, and posting here.

I don't want to file a "grievance" or "complaint" with the Patient Experience department (if I file a "grievance," the relevant department is required to respond to me) because I don't want to get anyone in trouble, especially not the small group of people who are trying to help patients like me.

It seems like all I can do is wait, and keep leaving messages.