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Virtual Appointment?

Visiting Mayo Clinic | Last Active: Oct 1, 2023 | Replies (18)

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@emo

I have a related question: Now that the COVID public health emergency is over, will Mayo Clinic still schedule new patient telehealth appointments? I traveled to Mayo for a comprehensive appointment the last week of April, and the physician coordinating my care there put in referrals for consultations with other specialists, stating if these could not be scheduled while I was in town, they could be scheduled as virtual visits. Multiple people told me this that day. The following day, their scheduler told me telehealth visits could not be scheduled out of state except for established patients, because of the end of the public health emergency and rules changing. I notified the coordinator in that clinic of what I was told. It’s now been over two weeks, and I’ve left multiple portal and phone messages asking for an update, with no response on whether or not I’ll be scheduled for the rest of my telehealth consults as we discussed. I don’t which is correct—is Mayo scheduling telehealth with out of state patients now that the public health emergency has ended, or not, and who can I contact to find out?

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Replies to "I have a related question: Now that the COVID public health emergency is over, will Mayo..."

@emo, Mayo Clinic's website states:
"We welcome both new and existing patients for virtual and in-person care, including elective surgeries, in adherence with federal and state executive orders and guidance." https://www.mayoclinic.org/coronavirus-covid-19/visitor-updates

However, regulations may be changing now that the public health emergency has ended and the website has not yet been updated.

I'm sorry that you have not gotten a clear response via the portal. I suggest calling the main appointment office at the campus where you were seen. In the meantime, I'll see what I can find out too.