Hello @1nfo My doctor set up the appointment with a social worker, and I actually spoke to her yesterday. Can you ask your PCP to have a social worker from your medical group to contact you? I have Sutter Health here in California, and they do have social workers available to patients. My Medicare Advantage plan via Alignment also has a social worker, and I spoke to her today. Granted, it was just a check in type of call, but it was very helpful to me, as was the social worker I spoke to yesterday. I would be surprised if your medical group and/or insurance company does not have a social worker available to you. Can you call "patient services" at the hospital associated with your medical group and ask them? I really wish I could provide you with more help, but not knowing what kind of Advantage Plan you have, if you have one, it is difficult for me to provide you with more helpful information, and I am very sorry about this. I understand it is frustrating. I do not know why you want to speak to a social worker, but there are also social workers who work for the County, and depending upon your needs, the County may be able to assist you. Let me know how it works out. Hang in there. It's not easy trying to navigate the medical system like it used to be, and I have found that one has to be more proactive now than ever before.
Best of luck.