I agree with you completely. I would add that if the My Chart email isn’t responded to, pick up the phone, and I realize how many options you may have before getting a person. Most larger offices have admins who filter and route all the incoming emails for the doctors; I had one awful office just unreliable with My Chart, especially when healthcare, even office workers, had staffing shortages. I felt bad leaving one doctor because “he” lost records and would reorder tests I’d already had, and I’d wasted much needed office visit time helping him remember me and finding my records; I lost 6 months of treatment time because his office staff supposedly didn’t follow up on getting referrals and the right labs ordered etc. One other doctor outright told me to CALL the office for anything I might need, as they rarely used the system. Others told me the best way to reach them IS through the system. I think the systems are being required now, but I know from experience how difficult it is to keep up with all of the computer and software changes over the years. If you think the system isn’t working / I’d call. On my My Chart, I see records of phone calls they make or receive, so I know they’ve been acknowledged.