I read about another's experience of a great outcome. I called them with an issue, they acted immediately. Took the effort to get all the records themselves. Seemed engaged and interested in helping. However, it turned out I didn't need them for that issue. They actually saved me a trip there.

They also seem very efficient.

I realized I wasn't reading the last reply before answering so apologies I missed the updates.

Can I ask why you'd go from Michigan to Rochester? University Michigan has some great doctors.