I understand your frustration @jaynep. I have found over the years we are our best advocates. It would be comforting if the medical machine was more efficient at times. Especially when its so very important! I have discovered when trying to schedule an exam, that instead of a direct number to the doctor I had to go through the “board” which, if and when I called back there was no way to get to the prior person I was speaking to. You would not, or maybe you would believe the incredible aggravation this caused. I never did get that appointment and had to go to the surgeon when I wanted to go to the hospital. There was a person who said I would need my records to schedule appt. another said that was not true. I ended up getting so confused and frustrated when I could not access that data, I had to go back and have it done at a place I didn’t want to go to. Now if I want to have my Mammo at the hospital, I would have to tell them a lie to get the appt to see me and get additional views which is not uncommon. Because it isn’t easy for me to access my records at the other place. One person said that was not the case. But when they put me to the appt desk, you got it - fiasco. So I know what I have to do this year sadly. I hope you get your appointment time with little effort. Good luck! Best of health to you.