Thank you for your positive response.In response to the glitch you refer to the glitch is in the directors the administration. I've had a look behind the wizards curtain and have a rudimentary knowledge of surcomventing the admi instraction. Sence I wrote this item I was contacted I'll refrain from name of either dr or department, the contact was to set up an appointment asap. Unfortunately I had obtained an appointment at st lukes.But the Dr in question is a friend he insisted on a video chat and he is in contact with st lukes.see it's not the Dr's "well mostly" but the mayo is a corporation and is governed by policy set forth by the board.whats needed is a third party advocate to confront the issues one on one.but I'm a different breed one that has no problem telling administration to **** off...