How to send a private message:
-- Click the member's username. This will bring you to the member’s profile page.
-- Click Send Private Message.
-- Write a subject and your message.
-- You can add other members to the private message by typing their usernames in Add Recipients.
-- Click Send Message.

Note: There is a brief period where new members can't send private messages. We do this to deter spammers from spamming community members by private message and to keep the community safe.

You can find more tips on using Connect in the Help Center (link at top right of Connect page) -- https://connect.mayoclinic.org/help-center/.