i agree 100% on the website is a pos. I never use it. I call in if there is an issue (very rarely) and escalate to supervisor. US based csrs, no issues.
I get 2 flu shots per year-and I use both 1 late august 1 91 days later.
I get free teeth cleaning twice a year.
I have used the mail order rx a few times, no issues.
Thanks for the very informative post, I will consider firing the whole bunch due to my cardiologist refusing my wishes and now his office manager not returning or taking my calls. F' em.