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The Patient Portal—Help or Hindrance?
Just Want to Talk | Last Active: Jan 7 9:48am | Replies (231)Comment receiving replies
My experience has been nothing but positive. I also have several docs outside of Mayo, and when I compare their portal to Mayo, it is nothing short of day and night. There are some portals of outside docs where I cannot send to them "attachments" of recent bloodwork completed somewhere else, for example. Communication is limited in many cases which has not been my experience with Mayo. With Mayo, docs or their assistants respond quickly and are quite thorough with their responses. From my experience, it has been total care from Mayo.
Replies to "My experience has been nothing but positive. I also have several docs outside of Mayo, and..."
@collegeprof I agree. Nothing can come close to my Mayo patient portal. This portal was my very first experience with this type of communication. So I got spoiled right away and the bar was set high for all other portals I now use. Those other portals are improving as they upgrade their systems. I guess it all comes with time.
❤️ Mayo sets the bar high in EVERYTHING that they do!! ❤️
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@collegeprof I have doctors at multiple hospitals and the portals vary greatly. The hospital my PCP is at has a terrible portal but the portal that many of my other doctors are on, Epic, is excellent. With some of my doctors I get the written report at check-out but that seems to be less common with many of my doctors and the message on the portal is there within a day.
Personally I do love the portal for the ability to write a note to the doctor that I know will be seen as I wrote it, not a spoken message that can be passed on to her inaccurately.
JK