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The Patient Portal—Help or Hindrance?
We’ve always talked about quick access to all the information we want, when we want it. Gone are the days of ‘snail’ mail and encyclopedias. Now we have Patient Portals! And they are here to stay!
In 2016 the Cures Act went into effect, but the part that pertained to access to patient records wasn’t effective until April 2021. The Dept of Health and Human Services began enforcing the rule which declared that a hospital or doctor must allow access to a person’s health information. Failure to do so could result in fines for the doctor and hospital. Thus, the Patient Portal.
The result is that as soon as you have lab work, x-rays, CT scans, or a diagnostic test, YOU will receive the information (often before the doctor does.). This has led to much confusion and fright for many patients. A test result, read by a patient, out of context, or without a doctor’s explanation, can lead to confusion and anxiety and un-necessary emotional harm. I know this personally, when I received the results of my MRI well before my doctor. Seeing a report that stated “new lesions in areas of the brain,” really freaked me out!
In today’s world of instant gratification with computers, the emotional cost of instant access can be high.
- How have you been able to handle reports on the Patient Portal? What suggestions do you have for other members?
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Just don't open it, use only the appointment section...good luck !
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1 ReactionI have to know, thats just me & sometimes I get them before my Dr. so then I call his Nurse & tell her to tell him to call me asap, he's good & he does..as far as you not wanting to see them, you don't need the Portal, at least here, they can e mail you your apps. Or just put it on your calender on your phone with a reminder
All the Best..
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2 ReactionsMy doctor's office called me to tell me about blood results and mentioned that she noticed I did not look in the portal to see my results. Doctors know when you have been in the portal. Amazing.
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1 ReactionMy goodness! I love the patient portal!!
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4 ReactionsAmen! Information is not the problem. This is a new tool, and it is in one's best interest to learn to use it. There are reasons there is a law to post that information making it accessible to the patient. One is to make it easier for patients to change providers.
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1 ReactionYou can see this too. There is a marker by the items, like test results, messages, clinical notes, etc., that you have not looked at, usually it is a red dot. This is very helpful when you have a lot of items, you can go directly to the ones you have not already seen.
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2 ReactionsThanks for the helpful infor nonobaddog
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1 ReactionFrankly, I think this is not the right question to ask.
The "Patient Portal" is no "hindrance" to the patient's health. It is a new tool provided by technology. I would first explain what it is, what it is designed to do, and how to start using it.
One always hears that one must be one's own health advocate. The Patient's Portal is where to start. Just because medical terminology in certain reports is beyond my knowledge does not mean I shouldn't read it, try to understand it and be able to query my doctor about it. And doctors are busy. Who better to keep track of things than me?
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4 ReactionsI'm a Computer Graphic Designer. I get notices re NEW TEST RESULTS from Drs. and when I sign up for anything. - I've tried 89 times or more to sign in.
then i may call Dr and ask to find out results.
They may mail hard copies to me.
Totally frustrating.
I don't care who sees my med info. As long as I get to see it!
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1 ReactionCould your issue be a technical one dependent on the provider?
I have doctors in different healthcare networks, and so I have had the opportunity in this last year to compare them. I find that the big networks (Allina, Park Nicollet, Mayo) have very good MyChart pages with a technical support phone number. So, one only has to "create an account" and things are pretty clear. And one has the ability to forward documents to another network of providers.
BUT SMALL PRIVATE GROUPS OF DOCTORS are another thing!!! They do the minimum required by law. They have to post test results, but their "Notes" are little or non-existent. I suspect they don't have the resources to purchase the more expensive software and technical expertise or, perhaps the desire to provide notes to a visit. I utilized database technology a lot before retiring so I know this stuff should work.
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