Replies to Hi Richard, you seem to have stumbled on the same "fix" I found when I had…

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Hearing Loss | Last Active: Nov 14, 2022 | Replies (8)

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@lmayo

Hi Richard, you seem to have stumbled on the same "fix" I found when I had to replace my Osia 2 processor. The hearing tech could not get my app to work with the new processor. She sent me home with instructions to contact Cochlear, but when I got home, I did the same thing you did...remove the app, download the app, and restart the phone. It works.

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Replies to "Hi Richard, you seem to have stumbled on the same "fix" I found when I had..."

richardn | @richardn | Nov 14, 2022

Yes that ‘reset’ did work. I’ve been using the app now for a week with no problems.
I had contacted Cochlear via their email hotline but it was on a Saturday. I tried the ‘reset’ from past experience with computers and such and it worked. I heard back from Cochlear on Monday and that’s the exact direction I was was given.
I’m glad that worked for you also!

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